This Privacy Policy describes how Cyber Garage Doors (“Cyber Garage Doors,” “we,” “our,” or “us”) collects, uses, discloses, and protects personal information when you visit cybergaragedoors.com, interact with our technicians, call our team, or use any of our garage door repair, installation, or maintenance services (collectively, the “Services”). The policy applies to customers, prospective customers, vendors, and site visitors located in the United States, including New Jersey residents, and explains additional rights available to residents of states with enhanced privacy laws.

1. Information We Collect

We collect information in the following ways to deliver Services, operate our business, and comply with legal obligations:

1.1 Information You Provide Directly

  • Contact and identity data such as name, address, city, email address, phone number, gate or access codes, tenant/landlord information, and proof of property ownership when required for insurance or authorization.
  • Service request details including description of the garage door issue, photos or videos you send, preferred appointment date/time, and notes for technicians.
  • Billing and payment data such as payment card information, financing application details, or insurance claim documentation. We process payments through secure third-party processors and do not store complete credit card numbers on our systems.
  • Communications such as emails, text messages, call recordings (if you are notified they may be recorded), customer satisfaction surveys, online reviews, and feedback provided to our team.

1.2 Information Collected Automatically

  • Device and usage data including IP address, browser type, operating system, referring/exit pages, and pages viewed on our website. We use this information for analytics, site performance, and security.
  • Cookies and tracking technologies that remember preferences, enable form completion, and measure marketing performance. See Section 5 for more detail.
  • Location information derived from your device or IP address to route technicians and measure response times. We do not continuously track location once a service visit is complete.

1.3 Information From Third Parties

  • Lead and marketing partners that share contact information when you request service through comparison sites, manufacturer referral programs, or real estate platforms.
  • Financing, warranty, or insurance administrators that provide account status and approval decisions to coordinate coverage on your behalf.
  • Public records and safety databases used to verify business licenses, confirm property ownership, or comply with contractor regulations in New Jersey.

2. How We Use Personal Information

We use collected information for legitimate business purposes, including to:

  • Schedule, dispatch, and complete garage door service appointments.
  • Provide estimates, invoices, warranty documentation, and proof-of-service records.
  • Respond to inquiries, send appointment confirmations, and deliver customer support.
  • Process payments, financing, reimbursements, and collections.
  • Improve our website, Services, fleet logistics, technician training, and safety practices.
  • Send service reminders, product updates, and promotional offers (you may opt out at any time).
  • Comply with licensing, tax, insurance, OSHA, or other legal obligations, including responding to lawful requests from authorities.

3. Legal Bases For Processing (GDPR/UK GDPR)

Where applicable, we rely on the following legal bases to process personal information:

  • Performance of a contract to deliver the Services you request.
  • Legitimate interests such as maintaining security, improving operations, and marketing to existing customers, balanced against your rights.
  • Consent for optional communications or when required for marketing channels. You may withdraw consent at any time.
  • Compliance with legal obligations related to licensing, safety, bookkeeping, or responding to lawful authority requests.

4. How We Share Information

We do not sell personal information. We share information only with:

  • Technicians and vetted subcontractors who require access to deliver Services under our supervision.
  • Technology and business providers (e.g., scheduling platforms, CRM, VoIP, billing processors, analytics) that operate under confidentiality agreements.
  • Financing partners, insurers, and manufacturers when coordinating warranty repairs or claims you authorize.
  • Professional advisors such as attorneys, accountants, or auditors bound by confidentiality obligations.
  • Law enforcement or regulators when required by law or necessary to protect our customers, team members, or property.
  • Successors in the event of a merger, acquisition, or restructuring, subject to this Policy.

5. Cookies & Analytics

We use first-party and third-party cookies, pixels, and similar technologies to:

  • Keep you logged into scheduling portals and remember form inputs.
  • Measure advertising effectiveness (e.g., Google Ads, Meta, Nextdoor).
  • Analyze aggregate site usage to improve content and navigation.

You can adjust browser settings to refuse cookies or notify you when a cookie is placed. Note that some site features may not function properly without cookies. To opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law. Typical retention periods are:

  • Service records, estimates, and invoices: 7 years to comply with tax and licensing requirements.
  • Call recordings and dispatch notes: 18 months, unless needed for training or dispute resolution.
  • Marketing contact information: until you opt out or become inactive for 24 months.
  • Financing and warranty documents: for the life of the agreement plus 5 years.

7. Information Security

We implement administrative, technical, and physical safeguards designed to protect personal information, including encrypted communications, role-based access, secure disposal, technician background checks, and incident response procedures. However, no transmission or storage system is completely secure, and we cannot guarantee absolute security.

8. Your Choices & Rights

Depending on where you live, you may have the following rights:

  • Access a copy of personal information we maintain about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information, subject to permitted exceptions.
  • Opt out of marketing calls, texts, or emails by following opt-out instructions or contacting us directly.
  • Limit the use or disclosure of sensitive personal information (e.g., garage codes) to what is necessary for service delivery.

To exercise these rights, contact us using the details in Section 12. We may need to verify your identity before fulfilling a request. Authorized agents may submit requests on behalf of California residents with signed permission.

9. State-Specific Notices

California Consumer Privacy Act (CCPA)

California residents have the right to request disclosure of the categories of personal information collected, the sources of that information, business purposes, categories of third parties with whom information was shared, and whether information was sold (we do not sell personal information). You also have the right to request deletion or correction, subject to legal exceptions, and the right to non-discrimination for exercising your privacy rights.

Colorado, Connecticut, Utah, and Virginia Privacy Laws

Residents of these states may request access, deletion, correction, and opt out of targeted advertising or profiling. Submit requests using the contact methods below. If we deny your request, you may appeal by replying to our response with “Data Rights Appeal.”

New Jersey Residents

We comply with New Jersey contractor licensing, consumer protection, and data security requirements. Contact us to request recorded call copies or security footage captured during a service appointment.

10. Children’s Privacy

Our Services are not directed to children under 16, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child under 16 without appropriate consent, we will delete it promptly.

11. Third-Party Links & Features

Our website may link to manufacturer partners, financing portals, or social media. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before submitting personal information.

12. Changes To This Policy

We may update this Privacy Policy to reflect changes in technology, legal requirements, or our practices. When we make material changes, we will update the “Last Updated” date above and, where appropriate, provide additional notice (such as posting a banner or sending an email). Continued use of our Services after changes become effective indicates your acknowledgment of the revised Policy.

13. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, contact us: