Quick Checklist Before Calling a Pro
Wireless keypads are exposed to weather and daily use. A dead battery or accidental lockout can make it seem like the keypad failed. Run through these simple steps before scheduling service. We provide phone support to walk you through each step.
- Replace the battery: Most use a 9V or AAA battery. Reverse polarity or low voltage is the top failure point.
- Check illumination: If the keypad does not light up, inspect for stuck keys or corrosion on the battery terminals.
- Reprogram the keypad: Press the Learn button on the opener, then enter a new code within 30 seconds.
- Test other remotes: If remotes also fail, the opener may need opener repair.
- Inspect weather seals: Rainwater causes membrane failure. If the keypad looks waterlogged, replacement is safest.
Common Keypad Problems We Fix
• Worn or Stuck Buttons
Over time, the rubber membrane inside the keypad collapses. We replace the membrane or install a new keypad with improved tactile buttons.
• Wiring & Receiver Issues
Hardwired keypads can lose connection inside the wall. We repair wiring, replace logic boards, and ensure secure communication with the opener.
• Security Upgrades
We upgrade old fixed-code keypads to rolling-code or smart models, eliminating code grabbers and integrating with smart opener setup.
Keypad Troubleshooting Estimates
When to Call a Technician
- Keypad triggers randomly: Indicates a stuck button or signal interference.
- No power after battery swap: The circuit board is likely damaged.
- Multiple keypads fail: Your opener's receiver board or antenna may need repair.
- Rental or turnover: We reset all codes, erase old users, and set up new access for tenants.
- Security concerns: If you suspect someone has your code, we reprogram the opener and update all devices.
Frequently Asked Questions
Why does my keypad only work sometimes?
Intermittent operation is usually caused by weak batteries, temperature swings affecting the membrane, or interference from LED bulbs. We test voltage at the keypad and adjust antenna placement for reliable range.
How long do outdoor keypads last?
Most keypads last 5-7 years. Direct sun, heavy rain, and salt air reduce lifespan. Covering the keypad and replacing batteries annually helps. We stock weatherproof enclosures for extra protection.
Can I have different codes for different people?
Yes. Premium LiftMaster and Genie keypads support temporary or one-time codes. We program multiple codes and show you how to manage them.
Will a new keypad work with my older opener?
We carry universal keypads that work with openers dating back to the mid-1990s. If your opener predates rolling-code technology, we recommend upgrading the opener for security.
Do you offer keyless entry for commercial doors?
Yes. We install heavy-duty digital keypads, card readers, and smart access systems for warehouses and fleet garages throughout New Jersey.